Terms and Conditions for Man With Van Stoke Newington

These Terms and Conditions set out the basis on which Man With Van Stoke Newington provides removal, transport, loading, unloading, and related van-based services to customers in the UK. By making a booking, confirming an estimate, or accepting the performance of any service, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should raise the issue before the service begins. These terms are intended to create a fair and practical agreement between the customer and the service provider, while reflecting standard UK consumer and transport practices.

For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the business operating under the name Man With Van Stoke Newington. References to “you” and “your” mean the customer, hirer, or person booking the service. The service may include man and van removals, single-item transport, light haulage, furniture moving, or other agreed support services, but only to the extent expressly confirmed in the booking. Any service outside the original agreement may be refused, re-priced, or rescheduled at our discretion.

These terms apply whether the booking is made by phone, message, email, online form, or through a third party acting on the customer’s behalf. The customer is responsible for ensuring that all information provided is accurate, including collection and delivery details, property access, item descriptions, parking restrictions, and timing requirements. If incorrect or incomplete information causes delay, extra labour, vehicle changes, route alterations, or additional waiting time, further charges may apply.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request and, where required, received any deposit or prepayment. Quotes are generally based on the information provided at the time of enquiry and may be fixed-price or estimated depending on the nature of the job. A booking is not guaranteed until it has been confirmed by us in writing or by another clear form of acceptance.

When requesting a booking for van and man services in Stoke Newington or elsewhere in the UK, you must provide accurate details about the volume, weight, fragility, and dimensions of items, as well as any access issues such as stairs, lifts, narrow roads, restricted parking, or long carrying distances. If the actual job differs from what was described, we may revise the price, change the number of staff or vehicles, or withdraw from the service if it cannot reasonably be carried out safely or lawfully.

We reserve the right to refuse or cancel a booking where carrying out the work would be unsafe, unlawful, impracticable, or outside our operational capacity. Examples may include items that are excessively heavy, dangerous, illegal to transport, poorly packed, or likely to cause damage to property or injury to persons. If a booking is accepted in error due to incomplete information, we may amend the terms or cancel the service with reasonable notice where possible.

Payments and Charges

Unless otherwise agreed, payment is due on completion of the service, before unloading is completed, or in advance where a deposit or full prepayment has been required. We may accept cash, bank transfer, card payment, or another agreed method. If a payment is not made when due, we may retain goods until payment is received, charge reasonable storage fees where appropriate, and recover any costs incurred in pursuing the debt.

Quoted prices may be based on time, mileage, number of crew members, vehicle size, access difficulty, or a fixed package. Any waiting time, parking charges, congestion-related costs, ferry or toll charges, additional labour, or extra collection/delivery stops may be charged separately if not included in the original quote. If the customer requests a change to the service after booking, we may apply an updated charge before proceeding.

All prices are quoted in pounds sterling unless stated otherwise and may be subject to VAT where applicable. Any estimate given is intended as a guide only unless expressly confirmed as a fixed price. We are not responsible for delays caused by the customer’s failure to provide payment on time, nor for bank or card processing issues outside our control. Receipt of payment will normally be evidenced electronically or by another agreed record.

Cancellations, Delays and Rescheduling

If you need to cancel or rearrange a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may avoid charges, but cancellation fees may apply depending on the timing, the resources already allocated, and whether specialist arrangements have been made. Where a deposit has been paid, it may be non-refundable in whole or in part if the slot has been reserved and cannot reasonably be reallocated.

If the customer is not ready at the agreed time, or if access is unavailable, we may charge waiting time, return journey costs, or a failed attendance fee. If a move is delayed because of circumstances outside our control, including traffic, weather, breakdowns, or road closures, we will use reasonable efforts to complete the service as soon as practicable. We do not guarantee exact arrival times, though we will aim to keep the customer informed where possible.

If we must cancel or delay the service because of vehicle failure, staff unavailability, adverse conditions, or other operational reasons, we will seek to notify you promptly and may offer a new time or date. Our liability for cancellation is limited to any amount already paid for the affected service, except where a greater remedy is required by law. We will not be responsible for indirect losses caused by rescheduling, missed appointments, or third-party arrangements linked to the move.

Liability, Insurance and Customer Responsibilities

We will take reasonable care in handling goods and property, but the customer remains responsible for ensuring that items are suitably packed, secured, and declared as fragile where relevant. Unless otherwise agreed in writing, we do not provide specialist packing, disassembly, or installation services beyond ordinary handling. We are not liable for damage caused by items that were poorly packed, inherently fragile, or already defective, nor for loss resulting from inaccurate instructions or undeclared risks.

Our liability for loss or damage is limited to the extent permitted by UK law and will usually be restricted to direct loss only. We are not liable for loss of profits, business interruption, emotional distress, or other consequential losses. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe damage has occurred, you should notify us as soon as reasonably possible and provide supporting evidence.

Where items of high value, sentimental value, or unusual fragility are involved, you must tell us before the booking is confirmed. We may decline to move certain items, require additional protective measures, or ask you to obtain separate insurance. The customer is responsible for checking that the goods are adequately insured under their own household, contents, or specialist policy, especially where the value of items exceeds standard handling cover.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to accidents, extreme weather, strikes, road closures, civil disturbance, fire, flood, power failure, or government restrictions. If a force majeure event occurs, we may suspend or terminate the service without liability except for any work completed before the event. Any effort made to continue the service will be at our discretion and subject to safety.

Waste Regulations and Prohibited Items

We comply with applicable UK waste management laws, including the requirement to handle waste responsibly and dispose of it only through lawful channels. If any part of a booking involves the removal of unwanted items, rubbish, or household waste, you must clearly identify what is to be collected and ensure that you are entitled to dispose of it. We may refuse to remove waste that is hazardous, improperly described, contaminated, or likely to breach environmental or licensing requirements.

It is the customer’s responsibility to confirm whether items are to be treated as moving goods or waste. Where items are classed as waste, we may require further information and may charge separately for collection, sorting, transfer, or disposal. We will not knowingly transport or dump waste illegally. The customer must not request us to dispose of fly-tipped goods, asbestos, clinical waste, chemicals, gas cylinders, paint, solvents, tyres, batteries, or any other restricted materials unless such handling has been expressly agreed and legally permitted.

Any waste transfer or disposal arranged as part of the service may be subject to additional terms, site rules, documentation, and charges. We may ask for photographic evidence, written descriptions, or declarations before accepting waste. If an item is later found to be hazardous or non-compliant, we may suspend collection, return the item at the customer’s cost, or report the issue to the appropriate authorities where required by law.

The customer agrees not to include illegal, stolen, dangerous, or prohibited goods in any load. This includes items that may breach customs, transport, consumer, safety, or environmental legislation. We may inspect items before loading where reasonably necessary and may refuse any item that appears unsafe or unsuitable. If unlawful goods are discovered, we may terminate the service immediately and cooperate with authorities if required.

Service Conditions and Access

You must ensure that premises are ready for loading and unloading at the agreed time, including access routes, parking permissions, lift availability, and any building restrictions. If our vehicle cannot park legally or safely near the property, extra time or charges may arise. We may refuse to carry items over unsafe surfaces, broken steps, or other hazards. If a route is inaccessible, we may cancel or adapt the service as we consider reasonably necessary.

We are entitled to rely on directions given by the customer or their representative at the time of collection and delivery. If multiple people are present, the person who booked the service will be treated as authorised to give instructions unless we are told otherwise in advance. Where the customer asks us to leave items unattended, we do so at the customer’s risk and only if we agree that it is reasonable and lawful to do so.

If the service requires dismantling, reassembly, carrying through confined spaces, or movement of furniture with pre-existing damage, you accept that minor scuffs, marks, or wear may occur despite reasonable care. We are not liable for hidden defects, loosened fixings, or faults caused by age or poor construction of items. Customers should remove personal belongings, secure drawers and doors, and empty items where practical before transport begins.

Complaints and Claims

Any complaint should be raised promptly so that we can investigate the matter and, where appropriate, inspect the goods or property. Claims for visible damage should ordinarily be reported on the day of the service or as soon as reasonably possible afterwards. Failure to report a problem promptly may affect our ability to assess the issue and may limit any remedy. We may request photos, receipts, repair estimates, or other evidence before considering a claim.

Where we accept responsibility for a loss or damage, we may choose to repair, replace, or compensate up to the reasonable direct value of the affected item, subject to these terms and any applicable legal limits. Any settlement will be made without admission of wider liability. If a dispute cannot be resolved informally, both parties should first attempt to resolve it in good faith before starting formal proceedings.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

We may update these Terms and Conditions from time to time to reflect changes in law, commercial practice, or service arrangements. The version in force at the time of booking will normally apply to that booking unless a change is required by law. By confirming a booking with Man With Van Stoke Newington, you acknowledge that you have read, understood, and agreed to be bound by these terms in relation to the services provided.