Man with Van Stoke Newington Privacy Policy

This Privacy Policy explains how Man with Van Stoke Newington collects, uses, stores, and protects personal data relating to customers and prospective customers. It applies to all Man with Van Stoke Newington customers and service users in the Stoke Newington area and surrounding locations where our services are offered.

Man with Van Stoke Newington is committed to protecting your privacy and handling your personal data in compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Scope of this Privacy Policy

This Privacy Policy applies whenever you contact Man with Van Stoke Newington, request a quotation, make a booking, enter into a contract for services, or otherwise interact with us in relation to our man and van and related transport or removal services. By providing your personal data to us, you acknowledge that it will be processed in accordance with this Privacy Policy.

Data Controller

For the purposes of data protection law, Man with Van Stoke Newington is the data controller in respect of the personal data that we collect and process about you in connection with our services.

Personal Data We Collect

We only collect personal data that is necessary for the provision and administration of our services. The types of data we may collect include:

Identification and contact details, such as your name, address, service address, and general location information necessary for collection and delivery. Booking and service details, including dates and times of moves, inventory or brief description of items to be transported, access information, and special instructions relevant to the service. Communication records, such as information you provide when you contact us by phone, online forms, messaging services, or other communication channels, as well as records of quotations and correspondence. Payment-related information, including basic payment details necessary to process your transactions. We do not store full payment card data where this is processed by third-party payment providers acting as processors. Usage and technical data, such as basic information about how you found our services, and limited technical data where relevant to the functioning of any website or booking tools we may use.

How We Collect Personal Data

We may collect your personal data in a variety of ways, including:

When you request a quote or make a booking. When you contact us by phone or through online communication tools. When you provide information to a third party that passes booking details to us as a subcontractor or partner. When we record operational information during the course of providing services, including any follow-up communication regarding issues, complaints, or feedback.

Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Man with Van Stoke Newington relies on the following lawful bases:

Contract: We process your personal data where it is necessary to enter into or perform a contract with you, including providing quotations, confirming bookings, delivering services, and managing payments and invoices. Legal obligation: We process certain data where required to comply with legal and regulatory obligations, such as accounting, tax, or record-keeping requirements. Legitimate interests: We may process your data where it is necessary for our legitimate business interests and these are not overridden by your rights and freedoms. This includes managing our operations, improving services, preventing fraud, and handling enquiries, feedback, or complaints. Consent: In rare cases where we rely on your consent, for example for certain types of optional marketing communication, we will clearly request your consent and you may withdraw it at any time.

How We Use Personal Data

We use your personal data for the following purposes:

To provide quotations and respond to your enquiries. To confirm and manage your bookings and communicate with you about your move or transport service. To deliver our man and van services, including planning routes, allocating vehicles, and managing logistics. To process payments and issue invoices, receipts, or other financial records. To handle customer service matters, including complaints, disputes, and requests for information. To maintain business and operational records, including internal audits and administration. To comply with legal and regulatory requirements, such as tax and accounting obligations. To protect our rights, property, and safety, and that of our staff and customers.

Data Sharing and Processors

We do not sell your personal data. However, we may share your personal data with trusted third parties where necessary for our legitimate purposes and the performance of our services. These third parties act as data processors or, in some circumstances, as separate data controllers.

We may share data with service providers that support our operations, such as payment processors, accounting or bookkeeping providers, cloud-based storage or email providers, and communication or booking tools. We may share data with subcontractors or partner companies involved in fulfilling your booking where additional vehicles, labour, or specialist services are required. We may also share personal data with professional advisers, such as legal or financial advisers, and with regulatory or governmental authorities when required by law.

Where we use data processors, we ensure that there is a written agreement in place requiring them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with data protection law.

International Transfers

Our core services are provided within the United Kingdom. If any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, to protect your personal data in accordance with data protection law.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as required to meet legal, accounting, or regulatory obligations.

In general, customer and booking records are kept for a period that allows us to manage ongoing services, handle potential disputes or claims, and comply with tax and accounting laws. After the relevant retention period has expired, personal data will be securely deleted, anonymised, or otherwise removed from our systems where it is no longer needed.

Data Security

Man with Van Stoke Newington takes appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include restricted access to data based on need to know, secure storage methods, and policies to ensure that personal data is handled appropriately by staff and third-party providers.

While we take reasonable steps to protect personal data, no method of transmission or storage can be guaranteed as fully secure. You are encouraged to take care when sharing personal information and to contact us if you believe your data may have been compromised in connection with our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, these include:

The right of access: You can request confirmation of whether we process your personal data and request a copy of the personal data we hold about you. The right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete. The right to erasure: In some circumstances, you can ask us to delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other legal basis for retaining it. The right to restriction of processing: You can request that we restrict the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing. The right to object: You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, particularly in relation to direct marketing. The right to data portability: In some cases, you may request to receive your personal data in a structured, commonly used, and machine-readable format and have it transmitted to another controller where technically feasible.

If you wish to exercise any of your rights, you should contact us and provide sufficient information to identify yourself and your relationship with Man with Van Stoke Newington. We may request additional information to verify your identity before responding.

Complaints

If you have concerns about how your personal data has been handled, you should contact us in the first instance so we can attempt to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be effective from the date of publication. You are encouraged to review this Privacy Policy periodically to stay informed about how we handle personal data.

This Privacy Policy applies to all Man with Van Stoke Newington customers and service users in the Stoke Newington area and any other areas where our services are provided.