Man with Van Stoke Newington Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Stoke Newington provides removal and related services within the United Kingdom. By making a booking or instructing us to proceed with any removal, delivery, collection, or associated service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm, or organisation making a booking or otherwise contracting with Man with Van Stoke Newington for services.
Services means any removal, transport, delivery, collection, loading, unloading, packing, or related service provided by Man with Van Stoke Newington.
Goods means the items and property that the Customer requests us to move, transport, handle, pack, or store.
Contract means the agreement between the Customer and Man with Van Stoke Newington, comprising these Terms and Conditions and the details of the confirmed booking.
2. Scope of Services
Man with Van Stoke Newington provides man and van services, removal and relocation services, and associated loading and unloading services within the UK. The specific Services to be provided will be confirmed at the time of booking based on the information you give to us regarding the size of the job, collection and delivery addresses, access conditions, and any special requirements.
We reserve the right to refuse to provide any service that, in our reasonable opinion, may pose a risk to health and safety, is unlawful, or is outside our normal scope of operations.
3. Booking Process
All bookings are subject to availability and acceptance by Man with Van Stoke Newington. A booking is only confirmed when we have provided written confirmation of the date, time, vehicle size, number of staff, and estimated price, and you have accepted these details.
When making a booking, you must provide accurate information, including but not limited to:
1. Full collection and delivery addresses.
2. Details of all Goods to be moved, including any heavy, bulky, fragile, or high-value items.
3. Information regarding access, such as floor levels, lifts, parking restrictions, narrow roads, low bridges, or limited entryways.
4. Any special handling requirements, including dismantling or reassembling furniture or appliances.
If the information you provide is incomplete or inaccurate, we may adjust the price, require additional staff or vehicles, or in some cases be unable to complete the job as originally agreed. Where additional time, labour, or equipment is required due to incomplete or inaccurate information, additional charges will apply.
4. Customer Responsibilities
The Customer is responsible for ensuring that:
1. All Goods are properly packed and ready for transport, unless packing services have been agreed as part of the booking.
2. All boxes and containers are securely closed and of suitable strength to hold their contents.
3. Items are correctly labelled where fragile, easily damaged, or requiring special handling.
4. All necessary permissions and parking arrangements are in place at both collection and delivery locations, including any permits or permissions from building management or local authorities.
5. There is someone present at the collection and delivery addresses to authorise and oversee the work and to sign any necessary documentation.
You must ensure that all appliances are disconnected, defrosted, and drained where necessary, and that any furniture to be dismantled is ready prior to our arrival unless we have agreed to provide dismantling services. We are not responsible for any delays or additional charges arising from failure to meet these responsibilities.
5. Access and Parking
The Customer must ensure that suitable parking is available for our vehicle at both collection and delivery addresses. Any parking fees, fines, or penalties arising from inadequate or incorrect parking arrangements, where we have followed your instructions or had no reasonable alternative, will be added to the final invoice and will be the responsibility of the Customer.
If access is restricted or not as described at the time of booking, resulting in additional time, labour, or equipment being required, we reserve the right to make additional charges. This includes, but is not limited to, long carries from vehicle to property, multiple flights of stairs, lift unavailability, or obstacles that impede safe and efficient loading or unloading.
6. Pricing and Payment
We may provide pricing on an hourly basis or as a fixed quote, depending on the nature of the job and the information you provide at the time of booking.
Where an hourly rate applies, the chargeable time will start when our team arrives at the collection address or at the agreed start time, whichever is later, and will end when the last item is unloaded at the final delivery address and all necessary paperwork has been completed.
Where a fixed quote is given, it will be based on the information you provide. If the actual job differs from the information given, including additional items, different addresses, or more complex access, we reserve the right to revise the price or apply supplemental charges.
Unless otherwise agreed in writing, payment is due on completion of the job on the same day. We may request a deposit or full prepayment at our discretion, particularly for larger jobs or peak dates. Payment methods and any applicable surcharges will be communicated during the booking process.
If payment is not made as required, we may refuse to release Goods, withhold further services, or apply reasonable storage or waiting time charges until full payment is received. We also reserve the right to charge interest on overdue amounts at the statutory rate permitted under UK law.
7. Cancellations and Changes
You may cancel or amend your booking by giving us reasonable notice. The following cancellation terms apply unless otherwise stated in your booking confirmation:
1. Cancellations more than 48 hours before the scheduled start time may be made without a cancellation fee, although any non-refundable costs incurred by us on your behalf may be deducted.
2. Cancellations within 48 hours but more than 24 hours before the scheduled start time may incur a cancellation charge of up to 50 percent of the quoted price.
3. Cancellations within 24 hours of the scheduled start time, or failure to be present at the addresses at the agreed times, may incur a cancellation charge of up to 100 percent of the quoted price.
Requests to change dates, times, or job details are subject to availability and our agreement. Changes that significantly alter the scope of the work may result in a revised quote. Where we cannot accommodate a requested change, the original booking and related cancellation terms will continue to apply.
8. Waiting Time and Delays
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, road conditions, weather, or other circumstances beyond our control. We are not liable for any loss or inconvenience caused by minor delays.
If our team is required to wait due to circumstances caused by the Customer, such as lack of access, incomplete packing, or absence of an authorised person, waiting time may be charged at our standard hourly rate, with a minimum charge where applicable.
9. Goods Not Accepted for Removal
Unless expressly agreed in writing, we do not accept the following items for transport:
1. Hazardous, flammable, explosive, or corrosive materials.
2. Illegal items or substances.
3. Perishable goods or items requiring special temperature control.
4. Live animals or plants.
5. Cash, precious metals, jewellery, or other high-value items such as important documents, antiques, fine art, or collections.
If such items are included without our knowledge or consent, we accept no liability for loss, damage, or deterioration, and you will be responsible for any resulting damage, costs, or legal consequences.
10. Liability for Loss or Damage
We will take reasonable care in handling and transporting your Goods. Our liability for loss or damage is, however, limited as follows:
1. We are not liable for any loss or damage arising from your failure to adequately pack or protect items, unless packing services have been provided by us.
2. We are not liable for normal wear and tear, minor scratches, or scuffs that may reasonably occur during handling and transport.
3. We are not liable for loss or damage resulting from inherent defects, pre-existing damage, or the fragile nature of certain items.
4. We are not liable for any indirect or consequential losses, such as loss of income, loss of profits, or loss of opportunity.
Subject to applicable law, our total liability for any one incident, or series of connected incidents, is limited to a reasonable amount having regard to the value of the Goods and the price paid for the Services, unless a higher level of cover has been agreed in writing and any additional charges for such cover have been paid.
You must inspect your Goods on completion of the job and notify us of any visible damage as soon as reasonably possible. Any claim for loss or damage must be made in writing within a reasonable timeframe and include evidence of the alleged loss or damage and proof of value.
11. Customer Indemnity
The Customer agrees to indemnify Man with Van Stoke Newington against any claims, costs, damages, or expenses arising from:
1. Inaccurate or incomplete information provided by the Customer.
2. The presence of prohibited or hazardous items in the Goods.
3. Damage to property, fixtures, or fittings where our staff have followed the Customer's instructions against our advice, or where the damage is due to structural weakness or poor condition.
4. Parking fines or penalties incurred where we have parked in accordance with the Customer's direction or where no alternative lawful parking was reasonably available.
12. Waste and Disposal Regulations
Man with Van Stoke Newington operates in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier and will not dispose of household or commercial waste unless this has been expressly agreed as part of the booking and is compliant with applicable regulations.
The Customer is responsible for correctly identifying any items to be disposed of and for ensuring that such disposal is lawful. We reserve the right to refuse to carry or dispose of any items that we consider to be waste for which we are not authorised, or which present a risk to health, safety, or the environment.
Any charges for lawful disposal, recycling, or tip fees will be communicated in advance where reasonably possible and will be payable by the Customer in addition to the service charge.
13. Insurance
We recommend that Customers maintain their own contents or transit insurance to provide suitable protection for their Goods during removal and transport. While we will exercise reasonable care, our liability is limited as set out in these Terms and Conditions, and may not match the full replacement value of your belongings.
14. Force Majeure
We are not liable for any delay, cancellation, or failure to perform our obligations under the Contract where such delay or failure is caused by events beyond our reasonable control. This includes but is not limited to severe weather, road closures, accidents, vehicle breakdowns, strikes, public disturbances, or acts of government.
Where a force majeure event occurs, we will make reasonable efforts to notify you and, if possible, to rearrange the service. Any rescheduling will be subject to availability.
15. Complaints
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we have an opportunity to address your concerns. Complaints regarding damage or loss to Goods must be supported by evidence and raised within a reasonable time after completion of the job.
We will review all complaints in good faith and seek a fair resolution in accordance with these Terms and Conditions and applicable UK law.
16. Data Protection and Privacy
We will collect and process personal information such as your name, address, and contact details solely for the purpose of managing bookings, providing our Services, processing payments, and handling any queries or complaints.
Your information will be handled in accordance with applicable data protection laws in the UK. We will not sell your personal data to third parties. We may share information with our staff, contractors, or service providers where necessary to deliver the Services and meet our legal obligations.
17. Amendments to These Terms
Man with Van Stoke Newington may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Any material changes will be made available through our usual communication channels.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Customer and Man with Van Stoke Newington, are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions, or the provision of our Services, shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.
19. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of your booking, constitute the entire agreement between the Customer and Man with Van Stoke Newington in relation to the Services. No other terms, whether verbal or written, shall form part of the Contract unless expressly agreed in writing by us.
